Customer Communication For Businesses Made Simple

  • Manage Customer and Staff Communication
    • Retain more clients, improve staff reliability & increase customer satisfaction.
  • Branded Mobile App
    • Access and manage all communications on a easy-to-use mobile interface, customized to your business or practice.
  • Market Your Business
    • Create tailored promotions to engage clients and broadcast specials.
  • Everything In One Place
    • Integrate Appto with your calendar, CRM, email, website, social assets, and much more.
  • Customer Service
    • Automated appointment reminders and live chat for website visitors.
  • No New Hardware
    • Use your existing line, phone, or device. Appto is secure and universally compatible.

Phone – Appto Features

Managing Incoming Customer Calls

  • Create contact continuity and maintain staff anonymity with universal number.
  • Automatically connect client to available office staff.
  • Respond to customer calls and messages from anywhere, 24/7.
  • Automate call transfer and routing.
  • Receive customer analytics from calls and message logs.
  • Implement Live chat for website visitors.
  • Customize automated phone responses.
  • Integrate with CRM, calendar, email, website, social media and much more.

Managing office staff responses to the customers

  • Mask your personal number with the virtual business number
  • Customize automated phone responses
  • Manage automated customer appointment reminders

Create internal and external business groups

Integration with CRM, Calendar, Email, Website, Social media and much more

How it works

  • You will be assigned new Business Numbers of your choice
  • The Business phone number is also called as the Virtual Phone Number.
  • Forward your existing phone numbers to the virtual phone numbers through your telephone service provider
  • Form a group by adding more employee phone numbers or department phone numbers to manage customer communication
  • Create a customized(voice/or text) phone menu for frequently asked questions
  • Start receiving the customer calls from anywhere, anytime.
  • The customers can get connected to any available office agent/staff as designated.

Benefits

  • Eliminate call waiting for customers.
  • Identify new and repeat customers.
  • Connect to customers with ease, conduct business from anywhere, anytime.
  • Increase staff production by reducing call volume and integrating logs with CRM.

App – Appto Features

Branded Mobile App or Smart Plugin API

  • Communicate with customers through secure communication portal.
  • Manage customer initiated questions and redirect to the right personnel.
  • Send/receive files and images securely.
  • Receive app communication analytics.
  • Manage office staff response to the customers.
  • Manage automated customer appointment reminders.
  • Easy data removal/deletion upon loss of customer or staff

Managing customer initiated queries by Office staff

  • Automatically connect to the available designated office staff
  • Ability to send/receive files and images securely
  • Ability to see customer reasons for calls and handle appropriately
  • App Communication Analytics

Managing Office staff responses to the customers

  • Manage automated customer appointment reminders
  • Ability to respond to customer queries from anywhere
  • Customize automated responses to queries

How it works

  • Create or customize Branded Mobile App with business Icons and Logo
  • Use our Smart Plugin API to integrate with your existing App to provide in-app support to your customers (only for customers with existing Mobile App)
  • Provide Secure access to the Mobile App via individual customer account(Optional)
  • Generate Private key for each customer to enable encrypted file, image or message transfer (Optional) .
  • Customers can securely communicate with the office staff by downloading the app (Customers need Android or iPhone).
  • Start engaging and supporting your customers.

Benefits

  • Improve or maintain branding with customized mobile app.
  • Reduce staff time dedicated to customer communication.
  • Engage and support your customers easily with instant customer service and appointment reminders.

How it works

  • Login to the provided control panel link
  • Go to our broadcast tab
  • Add your promotional message and broadcast it

Promo – Appto Features

Promotion, Broadcasting & Campaigns

  • Broadcast office promotions or information via app messages, texts or calls.
  • Promote to targeted customers based on key analytics and client tracking.
  • Manage after hour customer calls or communication.

Benefits

  • Retain customers through engagement and prompt communication.
  • Create new visits and repeat clients with targeted campaigns.
  • Reduce mass campaign cost with in-app messaging.